We Are Hiring |IT Customer Success ManagerFull time - Techduce Africa - Lagos, Nigeria
IT Customer Success Manager
Techduce Africa is a software development leading company, we focus on business suites tools, information technology and internet marketing. Our business model is based on customer obsession – we start by listening to what our customer wants and work our way in delivering to customer expectation.
Responsible for ensuring that customers are successful in using the software and realizing its benefits.
- Building and maintaining strong relationships with customers to understand their goals, pain points, and objectives
- Providing ongoing support, training, and education to customers to help them get the most value from the company’s products or services
- Monitoring customer usage and adoption to identify opportunities to improve customer satisfaction and success
- Collaborating with cross-functional teams, such as product management and engineering, to resolve customer issues and implement improvements
- Developing and executing customer engagement and retention strategies to increase customer loyalty and reduce churn
- Identifying upsell and cross-sell opportunities to help customers expand their use of the company’s products or services
- Conducting regular customer check-ins and health assessments to proactively address potential issues and ensure customer satisfaction
- Communicating customer feedback and insights to internal teams to inform product development and customer experience initiatives
- Measuring and reporting on key customer success metrics to evaluate the effectiveness of customer engagement and retention strategies.
- A bachelor’s degree in business, technology, or a related field
- Several years of experience in customer support, customer service, or account management, with a focus on technology products or services
- Strong understanding of customer engagement and retention strategies
- Excellent communication, interpersonal, and problem-solving skills
- Ability to effectively manage customer relationships and resolve customer issues
- Strong analytical and data-driven decision-making skills
- Ability to work independently and as part of a team
- Familiarity with customer relationship management (CRM) tools and customer support systems
- Knowledge of market trends and competitive landscape in the technology industry
- Ability to travel to customer locations as needed.
- Good communication and collaboration skills, as UX design often requires working closely with cross-functional teams
- Familiarity with agile development methodologies, such as Scrum or Kanban.
- Remote work opportunities, flexible working hours.
- Seriously experienced, self-motivated, self-aware, and self-improving colleagues.
- Anything you need for your continuous professional development – amazing training courses, reference books, team building activities.