We Are Hiring | IT Customer Service SpecialistFull time - Techduce Africa - Lagos, Nigeria
IT Customer Service Specialist
Techduce Africa is a software development leading company, we focus on business suites tools, information technology and internet marketing. Our business model is based on customer obsession – we start by listening to what our customer wants and work our way in delivering to customer expectation.
The Customer Success department is more than just chatting with people – it’s about enabling the Customer with technical help to grow their business further. We treat our customers like we would treat our friends: quick responses, efficient assistance, and genuine communication define quality service.
- Communicate with Customers via calls and email.
- Provide a red carpet Customer service experience to our Customers.
- Focus on the Customer’s success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuous polishing of your technical background.
- Deliver impactful work on a company scale.
- Clear communication with a customer service mindset and a love for helping people.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Strong interpersonal skills.
- Proven ambition to develop your knowledge in IT.
- Minimum of one year customer experience.
- Knowledge of project management is a plus.
- Tutorial course in technology, product and communication knowledge.
- Continuous personal development.
- Remote work opportunity.
- A supportive team that is eager to share their knowledge and spend time with you!