We Are Hiring | IT Support Specialist
Full time - Techduce Africa - Lagos, Nigeria
IT Support Specialist
Hybrid Position
Techduce Africa is a software development leading company, we focus on business suites tools, information technology and internet marketing. Our business model is based on customer obsession – we start by listening to what our customer wants and work our way in delivering to customer expectation.
Description
Responsible for maintaining and troubleshooting computer systems, networks, and other IT infrastructure.
Responsibilities
- An IT Support Specialist is in charge of keeping the computer systems and software of the company up to date and in good condition.
- They also install and set up new technologies that the company needs, such as new devices, operating systems, and applications.
- They communicate with customers through phone calls and emails and provide them with excellent customer service.
- They diagnose and fix any issues with the hardware or software that may affect the performance or functionality of the computer systems.
- They monitor and report on the web statistics, metrics, and performance of the company’s online platforms using analytical tools.
- They work with other IT professionals such as network administrators, web developers, and IT managers to ensure the smooth operation of the IT infrastructure.
Qualifications
- Clear communication with a customer service mindset and a love for helping people.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Strong interpersonal skills.
- Proven ambition to develop your knowledge in IT.
- Minimum of one year customer experience.
- Knowledge of project management is a plus.
Job Benefits
- Tutorial course in technology, product and communication knowledge.
- Continuous personal development.
- Remote work opportunity.
- A supportive team that is eager to share their knowledge and spend time with you!
Benefits