We Are Hiring | IT Support Specialist

Full time - Techduce Africa - Lagos, Nigeria
Techduce UI/UX

IT Support Specialist

Hybrid Position

Techduce Africa is a software development leading company, we focus on business suites tools, information technology and internet marketing. Our business model is based on customer obsession – we start by listening to what our customer wants and work our way in delivering to customer expectation.


Responsible for maintaining and troubleshooting computer systems, networks, and other IT infrastructure.


  • An IT Support Specialist is in charge of keeping the computer systems and software of the company up to date and in good condition.
  • They also install and set up new technologies that the company needs, such as new devices, operating systems, and applications.
  • They communicate with customers through phone calls and emails and provide them with excellent customer service.
  • They diagnose and fix any issues with the hardware or software that may affect the performance or functionality of the computer systems.
  • They monitor and report on the web statistics, metrics, and performance of the company’s online platforms using analytical tools.
  • They work with other IT professionals such as network administrators, web developers, and IT managers to ensure the smooth operation of the IT infrastructure.


  • Clear communication with a customer service mindset and a love for helping people.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
  • Strong interpersonal skills.
  • Proven ambition to develop your knowledge in IT.
  • Minimum of one year customer experience.
  • Knowledge of project management is a plus.

Job Benefits

  • Tutorial course in technology, product and communication knowledge.
  • Continuous personal development.
  • Remote work opportunity.
  • A supportive team that is eager to share their knowledge and spend time with you!


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